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Refund/Return Policy

NO REFUNDS - NO EXCEPTIONS
WE DO NOT CANCEL ORDERS

 

Hair Extensions:

All Hair Extensions and Eyelashes transactions and purchases made on the site is final and 717 Collections offers no return and exchange unless it can be clearly shown that the product shipped is defected.  Due to the nature of our products, we DO NOT issue refunds. All sales are final.

If you received the wrong product, missing any products or have concerns, contact our within 48 hours after receiving the merchandise. We will be happy to rectify the issue. Please do not unravel, wet, play with or install hair or eyelashes. Once an order is placed and processed, we cannot cancel, adjust or apply any discounts to it. Please double check your order before making your purchase.

Damaged in shipment:

If you receive your product and it has been damaged during shipment, please email us at customerservice@717collections.com within 48 hours of receiving the shipment. Include a description of the damages and include pictures. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

Important conditions for return

Please note that you can only return Hair Extensions including Eyelashes if it is Defective.

The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

  • The product shall be in unused and original condition;
  • Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to this strict policy in regards to federal law, health regulations and hygiene concerns.
  • You shall inform about the return of the product to us within 48 hours;
  • You shall not unravel, wet, play with or install hair
  • You shall not wear, wash, or alter any Apparel items
  • In the event that the package gets returned or refused a restocking fee of 10% will be deducted minus the shipping or delivery cost.
  • SHIPPING AND DELIVERY COST IS NON-REFUNDABLE.
  •  A 3% Cancelation fee will be applied to all orders.
  • Please keep records of your return tracking number. We are NOT RESPONSIBLE for any lost and/or stolen packages.
  • You shall not accept any open package deliveries;
  • The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.

Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection. If you are approved, then we will issue you a store credit to make future purchases on the site.

 ALL RETURN ORDERS SHIP TO
717 COLLECTIONS LLC
272 CALHOUN STATION PKWY
STE C #2023
MADISON, MS 39110

 

Please attach a note inside your package including your order number with the reason for return.

You are responsible for all return or exchange shipping costs and we recommend attaching your return with a tracking number. We will not be responsible for lost returns. 

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